This policy sets out the process you may follow should you have cause for complaint.
Complaints Policy
At Cruisefor99p.com, we are committed to fundraising that is legal, open, honest, and respectful. We welcome feedback and take complaints seriously as part of our commitment to high standards.
How to Make a Complaint
If you have concerns about our fundraising activities, please contact us via:
• Email: customer-services@cruisefor99p.com
• Phone: +44 (0) 7973400501
• Post: AL3 6AJ
Please include:
• Your name and contact details
• A description of your concern
• When and where the issue occurred
What Happens Next
• We will acknowledge your complaint within 5 working days.
• We aim to resolve all complaints within 15 working days.
• If the issue is complex, we’ll keep you informed throughout the process.
Escalation
If you are not satisfied with our response, you may escalate your complaint to the Fundraising Regulator:
• Visit: www.fundraisingregulator.org.uk/complaints
We regularly review complaints to improve our fundraising practices.